Membership | Fundraising | Marketing | Guest Services
Loyalty-based business solutions for museums, gardens, zoos, aquariums and historic sites.
Membership: performance assessments, marketing and retention plans, membership structure (benefits, levels, and price points) updates to optimize results
Marketing: strategic marketing planning and assessments, market analysis, hours and pricing analysis, and performance tracking
Research: qualitative and quantitative market research to understand constituent characteristics, behaviors, interests and values
Dashboard Development: key performance metric reporting and tracking systems
Loyalty-based Management: institution-wide programs, service solutions and business models that cultivate loyalty and generate sustainable financial return from both earned and contributed sources
Guest and Visitor Service: assessments, experience mapping, systems for listening to the voice of constituents, and quality management