Membership | Fundraising | Marketing | Guest Services

Loyalty-based business solutions for museums, gardens, zoos, aquariums and historic sites.

Membership: performance assessments, marketing and retention plans, membership structure (benefits, levels, and price points) updates to optimize results

Marketing: strategic marketing planning and assessments, market analysis, hours and pricing analysis, and performance tracking

Research: qualitative and quantitative market research to understand constituent characteristics, behaviors, interests and values

Dashboard Development: key performance metric reporting and tracking systems

Loyalty-based Management: institution-wide programs, service solutions and business models that cultivate loyalty and generate sustainable financial return from both earned and contributed sources

Guest and Visitor Service: assessments, experience mapping, systems for listening to the voice of constituents, and quality management