Fundraising | Membership | Guest Services | Marketing
Fundraising: performance and opportunity assessments, major-gift fundraising, capital campaigns, foundation and corporate grants, annual fund, and more
Membership: performance assessments; strategic acquisition, retention and upgrade plans; reshaping membership models (benefits, levels, and price points) to optimize revenue; research to understand member interests, motivations, behaviors, and satisfaction
Guest Experience: assessments and secret shopper evaluation, journey mapping, systems for listening to the voice of constituents, loyalty-based management, and audience research
Marketing: strategic marketing planning and assessments, market analysis, hours and ticket pricing analysis, performance tracking, and more
Research: qualitative and quantitative market research to understand constituent characteristics, behaviors, interests, and values
Dashboard Development: key performance metric reporting and tracking systems
Loyalty-based Management: institution-wide programs, service solutions and business models that cultivate loyalty and generate sustainable financial return from both earned and contributed sources